loanDepot Lifetime Guarantee ("Guarantee") — Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. We are here and ready to help. 4. Learn about loanDepot culture, salaries, benefits, work-life balance, management, job security, and more. Dennis was very diligent, aggressive to work on the solution that best fits customer's situation. The email address to send your queries is customerservice@loanadministration.com. Customers are generally satisfied with their loanDepot mortgage or refinance experience. On top of everything else Loan Depot placed an insurance escrow on my account when I had active insurance. Access your loanDepot account through our website so you can continue to manage your account safely anytime, anywhere. The initial contact with Loan Depot was painless and uneventful and I obtained a Loan Estimate on October 6 from LoanDepot.com, LLC. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each borrower. Rights Reserved, You Are About to Contact PissedConsumer.com, Interim Servicing - Before Your Loan Transfers, Permanent Servicing - After Your Loan Transfers to our NJ Servicing Center, “Concerning about a first time homeowner probably”, “About close account efectind my credit report”, https://www.loandepot.com/refinance/questions. Loan officer Garrett Ho (Executive Licensed Lending Officer) and Leader Jesse Smith had absolutely no desire to try to repair the damage they caused to both the sellers and my family (buyer) during this process. Handles either inbound or outbound calls to ensure quick and effective solutions are … If you have been directly impacted by the Coronavirus (COVID-19), we are here to support you. Here at loanDepot, we value the safety and health of our customers. Monday - Friday: 5:00am - 7:00pm (PST)Saturday: 8:00am - 3:00pm (PST), Pros: I went thru their customer care and 3 days later got a generic email to … Pay your LoanDepot bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. Apply for a loanDepot Mortgage Customer Service Team Lead job in Lake forest, CA. Customer Response 12/17/2020 The company scored 850 out of 1,000 points on J.D. Bad customer service, Dishonest loan practices, Broken promises, Process and communication were pathetic, Dishonest sales tactics. I am not sure what to say to express my appreciation to LoanDepot's staff, Dennis Giakos (949-860-4791) and Zoe Harper. Well I did and it was a BIG WASTE of time. Many borrowers speak highly of its loan officers, saying customer service is quick and professional. loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. Apply online instantly. Look out for suspicious emails, phone calls, text messages or websites that may be trying to scam you. It employs over 4000 people, and has 130 local branch locations. If you are a loanDepot home loan customer, and you or your property may have been impacted, here are some important first steps: • Please call to speak to one of our loanDepot Customer Service Representatives at (866) 258-6572. SingleSource Property Solutions (SingleSource) is a nationwide service … you a superior experience with our customer service, quality and product choice. Average loanDepot Customer Service Representative hourly pay in the United States is approximately $16.31, which is 24% above the national average. Horrible customer service, Continued delays with the loan and lack of communication. Loan Depot, LLC is a large mortgage lender. NMLS#174457 - NMLS Consumer Access Site ©2009 - 2020 loanDepot.com, LLC. Make sure to include any temporary address changes. It provides residential loans to home buyers. We will continue to do everything we can to support you during this time. The loanDepot.com reviews from the BBB looked at key service metrics including volume of and responsiveness to customer complaints, length of time in business, law suits, and regulatory infractions. All loans may be subject to an origination fee of 1% to 5% of the loan amount. We want to thank you for being a loanDepot customer. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. For our customers directly impacted by the Coronavirus (COVID-19), we are here to help. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern. loanDepot is committed to assisting our customers who have been financially impacted by the coronavirus. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com we would like to help resolve this issue. Best Quality Service. Are you a loanDepot personal loan customer but have not yet set up your online account? Our goal is to ensure a smooth transition and always provide excellent customer service. There are fixed rate, adjustable rate, jumbo, federal housing administration, and veteran administration loan programs. Loan Depot is licensed in all 50 US states. Contact Loan Depot customer service. 53 loanDepot reviews. Residents of Alabama or Nebraska must be 19 years old to apply for credit. Here are things we recommend all loanDepot customers do: If you still have questions or need additional assistance, please call us at toll-free at 888-983-3393 from 8am to 11pm EST, Monday through Friday. loanDepot orders appraisals from an Appraisal Management Company, an approved 3rd party vendorThe Appraisal Management Company assigns the order to a licensed appraiser that is knowledgeable within the market area to ensure that the assessment is completely unbiasedAt no such time can a representative of loanDepot be in communication with an appraiserIn the event that the customer … All loans in Massachusetts will be greater than equal to $6,001. Hello Jake - I was unable to find your loan file in our system to reach out and remediate your issue. Position Summary: Position will be responsible for implementing and managing a servicing Customer Service Call Center, Early Stage Collections, Borrower Advocates Call Center, Correspondent and Support teams which includes credit bureau reporting, complaint management, mail room, payoff requests, etc. Origination fees are deducted from loan proceeds. Of the complaints, the most frequent is about LoanDepot’s high origination fee, which can be as high as 5% of your loan’s total value. After obtaining the loan estimate, everything slowed way down. Companies are selected automatically by the algorithm. Reviews from loanDepot employees about working as a Customer Service Representative at loanDepot. A free inside look at company reviews and salaries posted anonymously by employees. The company provides consulting assistance as for home purchase and refinance processes. Horrible customer service and incompetent Leadership! loanDepot — We are America’s Lender. Position Summary: Responsible for providing excellent customer service while assisting borrowers in general mortgage inquiries, concerns and light collections efforts as needed. LoanDepot Mortgage Customer Service. Thank you for choosing loanDepot as your home loan provider! The fax number (for payoff quotes and other purposes) is 949-595-7008. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. To view legal disclosures related to loanDepot personal loans, please. You can contact the customer service representative of Loan Depot calling Loan Depot's helpline phone numbers. All loans to Connecticut residents must qualify for an annual percentage rate (APR) of less than 12% to be considered for approval. Refinancing at a lower rate, Impressed with the ability to lie, Interest rate, Were initially responsive, No good, Cons: View this and more full-time & part-time jobs in Lake … Here at loanDepot, we value the safety and health of our customers. The company was founded in 2010 and is headquartered in Southern California. Salary information comes from 9 data points collected directly from employees, users, and past and … loanDepot — We are America’s Lender. Do you have something to say about Loan Depot? Loans are not available to residents of West Virginia. loanDepot — We are America’s Lender. loanDepot customer service reviews. The company was founded in 2010. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Click here to learn more. Stay informed about the latest information on COVID-19 by visiting the. In addition to their technology offering, a key component to working with loanDepot Wholesale is the high touch customer service and communication they provide throughout the loan process. Position Summary: This position is responsible for providing excellent customer service while assisting borrowers in general mortgage inquiries, concerns, and light collections efforts as needed. Apply for a loanDepot Mortgage Customer Service Team Lead job in Plano, TX. • … Unsecured Personal Loans are issued by Cross River Bank; a New Jersey State Chartered Commercial Bank, Member FDIC. Its dual corporate headquarters is based in Foothill Ranch, California and Plano, Texas. All loans to Ohio residents must be greater than $5,001. All loans to Vermont residents must qualify for an annual percentage rate (APR) of less than 12% to be considered for approval. All loan applications are subject to credit review and approval. All loans to New York residents must qualify for an annual percentage rate (APR) of less than 16% to be considered for approval. Pissed Consumer © 2020 All If you would like to discuss your concern further, please reach out to our Customer Care Team at 888-337-6888 (x6789) or email customercare@loandepot.com so that we can learn more. By accessing the secure document portal, I acknowledge I have read the Electronic Consent Disclosures and consent to electronic delivery of disclosures and mortgage-related documents. Valid bank account and Social Security Number/FEIN are required. Home affordable refinance program is also available for home owners. Posting id: 595887187. I obtained an email stating that underwriting would be a breeze as this is a "streamlined" refinance and that it would take about 15 business days for approval. Existing customers can call the toll-free at 877-420-4526 to contact the mortgage customer service department of LoanDepot LLC. All loans to New Hampshire residents less than or equal to $10,000 must qualify for an annual percentage rate (APR) of 10% or less to be considered for approval. We are happy to hear that your overall experience was great. You can call Loan Depot at (855) 328-6173 toll free number, write an email, fill out a contact form on their website www.loandepot.com, or write a letter to Loan Depot, 26642 Towne Centre Drive, Foothill Ranch, California, 92610, United States. Hi Timothy. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) about COVID-19 and are taking every step we can to ensure the wellness of our customers, employees, and communities. You may also click here to learn more about available assistance options and to request an extension of your forbearance period online. Loan Depot is ranked 135 out of 872 in Loans and Mortgages category. The servicing of your loan will likely be transferred to either our permanent New Jersey servicing center or a new servicer. The algorithm is subject to change in future. Contact loanDepot What happened? View this and more full-time & part-time jobs in Plano, TX on Snagajob. Individuals must be a U.S. citizen or permanent resident and at least 18 years old to apply for credit from Cross River Bank. Login to manage automatic payments, set up one time payments, and view account details. Offered loan terms depend upon credit score, requested amount, requested loan term, and credit usage and history. loanDepot will never contact you requesting personal information. What can we help you with. On Trustpilot, LoanDepot receives 3.8 out of 5 stars based on 3,037 reviews. We apologize in advance for any longer than usual hold times that you may experience during this time and we appreciate your patience. Apply online instantly. 877-420-4526 or the customer service number on your monthly mortgage statement. loanDepot Customer Services & Support Salaries 988 salaries (for 365 job titles) Updated Nov 24, 2020 988 loanDepot employees have shared their salaries on Glassdoor. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) about COVID-19 and are taking every step we can to ensure the wellness of our customers, employees, and communities. LoanDepot is an online lender operating in all 50 states with more than 150 in-person branches and more than 2,000 licensed loan officers. Loan Depot asked I contact their customer relations. The non-bank industry segment, led by major players including loanDepot, is …